Operations Leadership & Support
Fractional COO, interim cover, leadership coach, or just a helping hand
Start Ups:
Love your craft but running your new business means doing things not in your sweet spot? Admin causing a distraction from growth? I can set up simple, scaleable systems from document management, to employee onboarding and contract management to production workflows. This way you start with a super enthusiastic team and you don't have to spend your energy on setting up strong foundations for growth
Scale Ups:
With a full audit of your processes and people's experience of them, I can help bring in automation or integration of your workflows, make sure you have everything embedded, quickly break down silos between teams and work with you on ensuring the key data insights lead to actual impact. Save your time and energy and focus on your core company strategies by bringing me in to support this key moment. As you grow and stabilise, I can then become your continuous improvement partner, looking at areas we can optimise further to bring streamlined processes for your teams and clarity for your clients
*In-House Creative Teams*:
I love working alongside creative superstars. And after some years learning the nuance of how a creative team functions inside a tech, beauty, or advertising company, I'm here to ensure the systems support a culture where creatives can fully respond to business KPIs whilst not feeling the burden of admin or restrictive process : D Alcausin said it best: "What's it like to work with Stevie? It's like taking a deep breath. As a creative, having Stevie in your team means getting back the much needed focus on your craft. She spots operational issues that you mightn't even know about, quickly tackles any problem you bring to her, and does it all from a people-first mentality"
Some things I cover:
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Your team own the process and feel empowered to manage it. They enthuse about your processes and feel they have space for growth
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Building a project management tool from zero and training the team for its future growth
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I'll make onboarding smooth as you like, and minimise all the ‘how do I do…?’ questions, leaving your managers free to focus on the bigger stuff
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Removing working in silo, which often happens when you've grown fast, or have functions which attract different working styles in each team
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KPIs and values are not just a poster on the wall
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You don't need to invest in permanent senior operations leadership and all the overheads it attracts
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Coaching people to lead in a way that flexes to your company's shifting goals and allows them to apply their own style to leadership