Operations Leadership & Support

Fractional COO? Interim cover? Or just a helping hand?

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​If you are relatively early in your journey:

I can set up simple, scaleable production workflows and help structure, recruit and train your team. This way you start with a super enthusiastic team and you don't have to spend your energy on setting up strong foundations for growth

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If you are moving from startup to scale up:

With a full audit of your processes and people's experience of them, I can help bring in automation or integration of your workflows, make sure you have everything embedded, quickly break down silos between teams and work with you on ensuring the key data is obtainable and leads to actual impact. Save your time and energy and focus on your core company strategies by bringing me in to support this key moment

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If you're already well-established:

I can be your continuous improvement partner, looking at areas we can optimise further to bring streamlined processes for your teams and clarity for your clients.

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I can make sure:

• Your team enthuse about your digital processes and the tools they have access to

• Documentation makes onboarding smooth as you like, and minimises all the ‘how do I do…?’ questions, leaving your managers free to focus on the bigger stuff

• Barriers to achieving SLAs and quality targets are a thing of the past

• Key data is useful for strategy, not just informative

• Your system is primed and ready for the growth you’re planning

• You’re not paying for things you don’t need

• Data based feedback makes embedded coaching easy peasy for your people managers

• No stink bombs are lobbed over the fence between teams who understand each other

• Your team own the process and feel empowered to manage it with the slickness of the slickest slick specialist

• External clients feel properly informed, and love interacting with your teams

• People who work with you grow with you, and people who don't work with you want to join you 

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Contact me and let's get talking about how I can offer you a tailored end to end audit of your production processes, with a full report on the great stuff you already have working and the missing links I can help connect to make it remarkable.

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